Help Centre
Memberships & getting paid
For trainers- On the Memberships page you build either a recurring membership (a set number of sessions each week or month) or a one-off session pack (a block of sessions, often discounted, that never expires and is ticked off as used), then assign a client to one.
- For a recurring membership you choose whether unused sessions roll over or reset each period — sessions you owe a client (your time off) or add manually are always kept.
- Each booking debits a session credit, visible to you and the client. Direct Debit and standing-order members can’t book beyond their paid sessions; cash and bank-transfer clients can run an owed balance you settle with “Mark paid”.
- You can cap how far a cash or bank-transfer client may go into the red in Settings → Payments (default 2 unpaid sessions, or set “No limit”). Once they’d owe more than that, their booking pauses until you mark them paid.
- Take payment by Direct Debit (connect GoCardless in Settings → Payments — clients authorise it themselves), or track cash, bank transfer and standing order by marking paid; card is coming. Money always goes directly from your client to your own bank — never through TrainerBook.