Messages

Everyone

Everything lives in the Messages tab. Trainers: it lists all your client chats and support together; tap “New message” to chat with a client, send an announcement to everyone, or reach support. Clients: your Messages tab gathers every trainer and support in one place — tap a trainer to chat inside their space.
Trainers can message all clients at once: New message → “Message all clients”. The same note drops into each client’s conversation (those with a portal login) and they reply to you privately.
Messages appear live and an unread badge shows when there’s something new — it clears once you open the conversation. Support also appears here, and badges when we’ve replied.
You can attach an image or a PDF (up to 10 MB) to a message — tap the paperclip. Attachments are private to the two of you and shared over secure, expiring links.
Chat is for clients with a free portal login. If a client hasn’t set one up, their Trainer sees a short note (and the client can sign up with the same email they booked with) instead of a chat box.
Keep medical details out of chat — those belong in your Trainer’s intake form.