Your portal

• See all your sessions across every Trainer, with a calendar and status for each (attended, missed, cancelled).
• View your memberships and credit balance, and set up Direct Debit yourself where a Trainer offers it (your bank details go straight to GoCardless, never to us).
• Getting around is the same everywhere: four things along the bottom — Home, Book, Messages and More. They never change, so the way back is always in the same place. Sessions, your plan and your forms all live on Home; Settings, notifications, the Help Centre, What’s New and the legal pages are under More, so you never get thrown out of the app to read them. There’s no separate account button in the corner — everything account-level is in More, exactly as it is for a Trainer.
• Train with more than one Trainer? Tap their logo at the top to switch. “All my training” is the first option — one calendar with every Trainer’s sessions and classes together, plus your combined training record. Pick a Trainer instead and everything narrows to them, in their own branding. With just one Trainer there’s nothing to switch, so their logo simply sits at the top and takes you to their home page.
• Going away? Sessions → “I’m away” clears the whole trip in one go. Pick the first and last day and you’ll see exactly which sessions it affects, dated, before anything is cancelled — including any that are too close to the day to earn a make-up under your Trainer’s cancellation notice. Everything then behaves exactly as if you’d cancelled each one yourself: the same notice period decides what you’re owed back, and your regular pattern carries on after the gap. Your Trainer gets one message naming the dates, not a stream of separate cancellations.
• Complete any health questionnaire and waiver your Trainer requires.
• A past session showing the wrong thing? Open it and tell your Trainer what actually happened — you were there, you missed it, or you cancelled in good time. You are ASKING, not changing it: your Trainer confirms, and nothing on your plan moves until they do. Before you send, we say exactly what confirming would do — whether a session comes back to your plan, you get a make-up session, or nothing changes. Your sessions list shows anything still waiting on them, so you never have to ask twice.
• Said you cancelled in time? You can tick that you told your Trainer before their cancellation window closed. They see that tick and decide, so it stays an honest answer rather than something you grant yourself. If they don’t agree they can say why, and you can ask again.
• On a set-number-of-sessions-a-week plan you have no credit balance, so a session you miss is simply that week’s session gone — there are no credits to give back. Cancelling in good time is different: you get a make-up session added on top, because that session still cost you one of the week’s.